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AEP Ohio introduces new Prepaid Visa Refund Program for residential customers

by on April 16, 2015

AEP_aVisa_mockupStarting April 20, AEP Ohio is changing the way the company disburses refunds for residential customers. Through a partnership with Citibank, residential customers who have a refund balance will be mailed a prepaid Visa card.

The new Prepaid Visa Refund program will benefit customers by offering:

  • Quicker access to refund money
  • Flexibility to choose a preferred method of refund

“We are pleased to be able to offer our customers a quicker, more convenient way to receive their refunds,” said Gary Spitznogle, AEP Ohio vice president of Regulatory and Finance. “This is another step in enhancing our interactions with our customers and exceeding customer expectations.”

Customers who do not want to use the Visa card can call Citibank and request a check be sent to them instead. Or, customers can opt to have the funds transferred instantly to a checking or savings account. Customers also can call Citibank or use online apps to check card balances, allowing customers hassle-free use of their cards.

Customers with limited access to banking services will not have to pay a check-cashing fee or wait to receive funds as they often do when receiving a refund check.

For questions about the new refund program, call the Customer Solutions Center at 800-672-2231, or visit https://aepohio.com/account/service/SecurityDeposits.aspx#refunds for more information.

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