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Surge protection now available for customers as part of AEP Ohio’s Home Warranty Program

by on March 3, 2015

Surge lighting with house

Beginning in early March, AEP Ohio will offer residential customers who rent the option of obtaining protection to repair or replace electrical products damaged due to power surges. This new coverage is one of several service plans offered by the company’s home warranty program announced last May, through its partnership with HomeServe USA, a third-party home repair service provider.

The roll out will be conducted in phases, first to rental customers, and then expanded to include homeowners later this year.

“We are pleased to be able to offer rental customers Electrical Surge Coverage, an optional program that can help repair or replace electronics such as computers, televisions, tablets and other consumer appliances that are damaged as a result of an electrical surge,” said Karen Sloneker, director of customer services and marketing – AEP Ohio. “Should this equipment be damaged, the cost to repair or replace them can be expensive. We are happy to be able to offer this program first to renters, and look forward to expanding the program to include homeowners later this year.”

The Electrical Surge Coverage costs about $6.00 a month and will be added to the customer’s monthly electric bill. Customers may cancel the warranty coverage at any time.

With this optional protection provided by HomeServe, AEP Ohio customers will get:

  • Up to $3,000 in coverage annually (30-day waiting period with a money-back guarantee for covered repairs)
  • 24-hour repair hotline
  • Priority repair status
  • Multiple service calls per year, up to customer’s annual benefit amount
  • Repairs performed by local, certified electricians
  • One-year guarantee on all covered repairs

The program covers electrical products with a value of more than $100. Electrical products that cannot be repaired will be replaced with a product that is similar in kind and quality.

HomeServe will began mailing introductory postcards to rental customers on today, followed by enrollment letters beginning March 10.

For more information on Electrical Surge Coverage, visit AEPOhio.com/SurgeProtection.

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