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Need help paying your electric bill this winter? Check out AEP Ohio’s Payment Assistance Plans

by on February 20, 2014

piggy bank and dolar billsThis winter, Mother Nature has pounded Ohio with one of the coldest and snowiest seasons we have experienced in a while. Recognizing freezing temperatures generally require more energy use, AEP Ohio wants to help customers who may be struggling to pay their electric bills.

Through the Neighbor to Neighbor Program, administered by the Dollar Energy Fund, one of the largest hardship funds in the United States, income-eligible AEP Ohio customers in need are able to receive a utility assistance grant that is applied directly to their electric bill to help them maintain or restore electric service.

Now through April 30, AEP Ohio has implemented changes that will help make it easier for customers to participate in the program.

Who is eligible?

AEP Ohio customers whose income is at or below 250 percent of the Federal Poverty Income Guidelines are eligible for the program. In addition, customers must have made a sincere effort of payment on their bill in the last 90 days; however, AEP Ohio is reducing the minimum of $150 to $75.

The minimum payment amount will be waived for senior citizens, veterans and active military (with proof) as well as customers with a special code on their AEP Ohio account verifying that they are on life support.

Instead of the minimum balance of $100 required on customers’ accounts, the amount has been reduced to $50.

To apply, customers can go to a community-based agency in their areas to complete an application. Customers also can find a participating agency by visiting AEP Ohio’s Neighbor to Neighbor web page. The program will remain available until funding is depleted. Applications will be processed on a first‐come, first‐served basis.

Other Payment Plans

Not eligible for the Neighbor to Neighbor program? AEP Ohio also provides other options.

The Average Monthly Payment Plan helps customers stabilize their electric service costs by billing in level payments. With this plan monthly bills will be more equal and not spike as high in months when it’s very hot or cold.

If you have received a disconnect notice or are unable to pay the required amount before the scheduled date of disconnection, you may be eligible for payment assistance.

AEP Ohio also offers a Budget Billing plan. For information on how to enroll in this or other available payment plans, contact the Customer Operations Center at (800) 672-2231.

Don’t forget to take advantage of AEP Ohio’s energy efficiency programs to save energy and money year round. These programs can help mitigate the impact of higher electricity bills due to usage. See a list of our programs by visiting

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