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Newark meter reader at the right place, at the right time to help

by on May 14, 2013

D TaylorBlog post by Fay White, AEP Ohio Corporate Communications

An AEP Ohio customer recently commended, Djauna Taylor, an area meter reader, for providing assistance to an elderly man found lying on the sidewalk on his property located in Newark.

Taylor, a 25-year-employee, was working her meter route one morning when she heard someone yell for help. As she rushed over to see what was wrong, she saw an elderly man who had fallen off his porch. Taylor helped to make him more comfortable by placing a pillow under his head and talked with him to keep him alert until medical assistance arrived.

While talking with the man, Taylor learned he was 84 years old and about to celebrate a birthday the next week.

“This is not a good way to celebrate your birthday,” Taylor said jokingly.

The paramedics arrived and transported him to the hospital with a broken hip.

The man’s family was extremely appreciative of Taylor’s act of kindness and wrote the following note of appreciation:

“I would like to commend one of your employees for an act of kindness shown to our Dad this morning, May 1 2013. I believe her name was Ms. Djuana Taylor. She came to read the meter and found my father-in-law lying on the sidewalk with a broken hip. At his insistence she went into the house to get his cell phone to call my husband to let him know what had happened. She also thought to bring a pillow out to lay his head on it to make him more comfortable. Then she sat with him and talked to him until help arrived.”

“She went out of her way to help a customer in need. We are forever grateful for what she did for our dad. He could have been down for quite a while had she not helped him. Please express our gratitude to her for being there and getting him help. Thank you, Jeff and Kathy Preston”

Selwyn Dias, vice president-distribution system also conveyed his gratitude to Taylor:

“I want to take a moment to thank you for what you did to help the customer on May 1,” Dias said. You truly showed kindness and caring in everything you did to help the gentleman. As I read the comments submitted by the family, words cannot describe the warmth I feel in my heart. AEP Ohio is honored to have such a caring employee amongst us. Thank you!”

Taylor had just recently returned to work herself and was on light duty after recovering from an injury. In January while training a new meter reader, she slipped on some black ice and broke her leg.

“I had been anxious to get back to work because I’m not used to just sitting around,” Taylor said. “It gave me great joy to be of assistance to that gentleman and his family. I am glad I was at the right place at the right time.”

In honor of his 85th birthday, Taylor sent the man a birthday card and wished him well on his injury.

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