Q. I saw trucks in my neighborhood, then they left. I still don’t have power.
A. That happens because one crew might be fixing facilities that serve one portion of the neighborhood, but your electricity might be served from a different direction. Different crews may be working on that.
Also, crews have different assignments. One crew might be trouble shooting and reporting in while a separate kind of crew will be needed to focus fully on repairs.
Finally, a section of the circuit might be damaged. A tree crew might need to clear debris before the line crew can start to make repairs.